Business challenge

Provide innovative technology, solutions and services to diverse industry sectors such as airlines (build and maintain turbines), hospitals (manufacture, install and maintain medical equipment), chemicals (water treatment), transportation industries, hydroelectric (renewable) power plants and transmission networks.

Solution

Unisys provides Intelligent Workplace Services, including Unisys Frontline Support Services (desk-side support for 828 locations across 328 cities throughout Latin America), servicing 17,500+ people in Portuguese, Spanish and English.

Results and benefits

• Improved employee productivity
• Enhanced customer experience by reducing the time to resolve issues
• Reduced overall support costs