Unisys Clients - Providing an excellent fashion shopping experience


Providing an Excellent Fashion Shopping Experience for Women Throughout Brazil

The Business Challenge

Maintain market position as the leading Brazilian retailer of women’s fashion.

The Solution

Global Field Services including deskside support and logistics for 500 stores.

Results and Benefits

  • Improved customer service by ringing up sales faster because of system reliability
  • Increased efficiency of store staff through system availability
  • Achieved 98% incident closure rate by the next day

DOWNLOAD PDF

 

 

Due to the seasonality and dynamism of women’s fashion business, it’s critical that our systems have high availability, durability and efficient management. Unisys effectively manages our IT infrastructure to help us anticipate potential problems before they escalate, and propose solutions and improvements to increase our operational efficiency and productivity. This enables a better shopping experience which drives our business growth.”