Unisys Clients - Enlightening Minds

Enhancing Staff Productivity, Ensuring Service Continuity and Reinforcing a Unified Corporate Image to Serve the Needs of Academic Researchers and Professionals

The Business Challenge

Provide customers seamless access to world leading scientific, scholarly, professional and educational content through a new business entity, formed by the merger of leading publishers, each with its own focus area.

The Solution

  • Unisys End User Services, including Service Desk, Global Field Services, Request Management, Desktop Management Services to an expanded end user base of ~8000.
  • Unisys VantagePoint™, the interface through which geographically dispersed users access support services, delivers role based, personalized services along with visibility into operational metrics to drive service improvement.

Results and Benefits

  • Achieved a globally consistent end user experience that enables employees to work cohesively and present a single face to customers
  • Enhanced employee productivity and user experience
  • Improved resolution times
  • Reduced support costs