Transforming IT through essential infrastructures
Dell Technologies is one of the largest tech companies in the world, with over 165,000 employees across the globe. The company sells personal computers, network servers, data storage solutions and software.
Business challenge
Be #1 in helping customers around the globe to accelerate innovation and drive results in the digital world.
Solution
- Unisys provides Intelligent Workplace Services, including Unisys Frontline Support Services (installation/de-install, corrective services, field change orders and upgrades) with 1,200+ field engineers globally whom EMC has trained in over 32 countries; Unisys’ global field organization manages ~140,000 cases annually, many requiring mission-critical support within 4 hours.
- Unisys, as a partner, delivers data center transformation, private and hybrid cloud, workspace services and enterprise-ready analytics to complement Dell Technologies’ products and offer comprehensive IT solutions.
Results and benefits
- Expanded global coverage to provide comprehensive technology, services and solutions to Dell Technologies and its customers
- Enabled customers to better compete with next-generation innovative solutions
- Reduced the cost and time to implement solutions
We love working with Unisys because Unisys pushes us to be better. They force us to think through process changes in our supply chain or new engineering features that we need to build into our products or modifications we need to make to our support models. And together, that means we provide better value to end users and customers.
Joyce Mullen
Senior Vice President, Global OEM and IOT Solutions, Dell Technologies