Unisys Clients - CAIXA

Providing secure, fast, easy access to customers’ financial information

The Business Challenge

Develop stronger relationships with customers at lower cost by offering 30+ services across digital channels, reducing reliance on branches.

The Solution

Unisys ClearPath Forward® systems and services, and Application Services to manage, host and integrate mortgage system with other banking systems and provide simple, direct access for customers via digital channels; Unisys Cloud and Infrastructure Services including infrastructure managed services and Digital Workplace Services including service desk managed services; backup services and web-services as a Service.

Results and Benefits

  • Lowered cost for processing 2.5 million monthly transactions that were previously conducted face-to-face in a branch
  • Achieved closer relationships, greater accessibility and transparency in engaging with customers
  • Gained greater flexibility to execute mortgage programs that support:
    • 8 million loans and mortgage contracts, plus 50,000 new mortgage contracts per month
    • 30,000 pages of general legislation, 900 million payments, 25 million monthly online transactions
  • Eliminated process issues and ensured seamless execution for business operations


With this new process, we increased the quality of service to Caixa customers while reducing costs.”

Teotonio Costa Rezende

Housing Director
Caixa Econômica Federal