Unisys Clients - CAIXA

Providing secure, easy access to customers financial information and faster processing of transactions

The Business Challenge

Develop stronger relationships with customers at lower cost by offering 30+ services across digital channels, reducing reliance on branches.

The Solution

Unisys used a state of the art industry platform to securely integrate the bank’s disparate banking systems and provide simple, direct access for customers via digital channels.

Results and Benefits

  • Lower cost for processing 2.5 million monthly transactions that were previously conducted face-to-face in a branch
  • Closer relationships, greater accessibility and transparency in engaging with customers
  • Greater flexibility to execute mortgage programs that support:
    • 8 million loans and mortgage contracts, plus 50,000 new mortgage contracts per month
    • 30,000 pages of general legislation, 900 million payments, 25 million monthly online transactions
  • Eliminated process issues and ensured seamless execution for business operations

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With this new process, we increased the quality of service to Caixa customers while reducing costs.”

Teotonio Costa Rezende

Housing Director
Caixa Econômica Federal