The Business Challenge
Develop stronger relationships with customers at lower cost by offering 30+ services across digital channels, reducing reliance on branches.
Unisys used a state of the art industry platform to securely integrate the bank’s disparate banking systems and provide simple, direct access for customers via digital channels.
Results and Benefits
- Lower cost for processing 2.5 million monthly transactions that were previously conducted face-to-face in a branch
- Closer relationships, greater accessibility and transparency in engaging with customers
- Greater flexibility to execute mortgage programs that support:
- 8 million loans and mortgage contracts, plus 50,000 new mortgage contracts per month
- 30,000 pages of general legislation, 900 million payments, 25 million monthly online transactions
- Eliminated process issues and ensured seamless execution for business operations