Artificial Intelligence 

Productivity accelerator. Innovation catalyst. Creative collaborator. Whatever your vision for AI, Unisys provides the solutions, expertise and tools to realize the full business potential of your organization.
Explore

Logistics Optimization

Keep cargo moving — despite disruptions. Discover how patent-pending AI models using real-time data can save time and boost revenue by improving capacity utilization, route planning and inventory management.
Explore

Consulting

The nature of work is changing. Let's evolve your business together. Future-proof your organization with consulting services from Unisys and advance as a digital-first entity.
Explore

Industries

Your industry sets you apart. You see the road ahead clearly. Let's join forces and turn that vision into reality. Unisys brings the tech know-how to complement your deep expertise.
Explore

Client Stories

Explore videos and stories where Unisys has helped businesses and governments improve the lives of their customers and citizens.
Explore

Research

Embark on a journey toward a resilient future with access to Unisys' comprehensive research, developed in collaboration with top industry analysts and research firms.
Explore

Resource Center

Find, share and explore assets in support of your key operational objectives.
Explore

Careers

Curiosity, creativity, and a constant desire to improve. Our associates shape tomorrow by going beyond expertise to bring solutions to life.
Explore

Investor Relations

We're a global technology solutions company that's dedicated to driving progress for the world's leading organizations.
Explore

Partners

We collaborate with an ecosystem of partners to provide our clients with cutting-edge products and services in many of the largest industries in the world.
Explore

Language Selection

Your selected language is currently:

English

​​​Unisys Wins Gold at 2017 ITSMA Marketing Excellence Awards

​Innovative client success program wins recognition for impact on Unisys' reputation, service and business

BLUE BELL, Pa., November 9, 2017Unisys Corporation (NYSE: UIS) today announced that its premier client success program has won a Gold Award for Marketing Excellence from ITSMA, the leading source for business-to-business (B2B) marketers in the connected economy.

Winning in the "Ensuring Customer Success" category, Unisys accepted the award at ITSMA's recent 24th Annual Conference, Marketing Vision 2017.

The award-winning Unisys Closed-loop Client Success Program is a multi-year initiative relying on direct feedback to enhance client service and cultivate advocates around the world. It incorporates a range of high-touch channels, including client surveys in eight languages, continual engagement through Unisys client executives and promotion of Unisys clients' success.

The program has helped Unisys exponentially raise its Net Promoter Score (NPS) – a common standard for measuring effectiveness of client service and a key indicator of client loyalty and business growth. Unisys' NPS jumped from 23 in 2013 to 43 in 2016 – an 87-percent increase and significantly above the average NPS of 25 for B2B companies. In addition, the program was instrumental in enabling Unisys to improve its win rate for client contract renewals and substantially increase revenue from target accounts.

"As the pace of marketing transformation continues to accelerate, Unisys and this year's other award winners stood apart from their peers with innovative and inspiring programs that drove substantial impact on the business," said Dave Munn, president and CEO of ITSMA. "From new approaches for Account-Based Marketing to transforming marketing for digital leadership, this year's winners have demonstrated the kind of leadership that companies in the connected economy need to succeed."

"Unisys is committed to delivering exceptional customer experience for our clients," said Ann Sung Ruckstuhl, senior vice president and chief marketing officer, Unisys. "Our Client Success Team is doing an outstanding job in providing deep and actionable insights so that we can continuously improve client satisfaction and loyalty. It's an honor to have our commitment to customer success recognized by ITSMA."

About the ITSMA 2017 Marketing Excellence Awards

The 2017 Marketing Excellence Awards focused on seven critical aspects of marketing for B2B services and solutions: Account-Based Marketing; Closing the Insight-to-Action Gap; Thought Leadership; Enabling Sales for New Growth Opportunities; Customer Success; Brand Differentiation; and Transforming Marketing for Digital Leadership.

The jury, an international group of marketing executives and experts, selected the winners based on excellence in innovation, program execution and business results. The awards honor outstanding marketing performance at two levels: diamond and gold.

About ITSMA

For more than 20 years, ITSMA has led the way in defining, building, and inspiring B2B marketing excellence. With a dedicated focus on services and solutions for the connected economy, we provide our member community with insight, advice, and hands-on help to strengthen reputation, increase revenue, and deepen customer relationships. Learn more at www.itsma.com

About Unisys

Unisys is a global information technology company that specializes in providing industry-focused solutions integrated with leading-edge security to clients in the government, financial services and commercial markets. Unisys offerings include security solutions, advanced data analytics, cloud and infrastructure services, application services and application and server software. For more information, visit www.unisys.com.

Follow Unisys on Twitter and LinkedIn.​

###

RELEASE NO.: 1109/9554

Unisys and other Unisys products and services mentioned herein, as well as their respective logos, are trademarks or registered trademarks of Unisys Corporation. Any other brand or product referenced herein is acknowledged to be a trademark or registered trademark of its respective holder.​

Contacts:

Brian Daly, Unisys, 215-986-2214
 
Kate Heckenkemper, H+K Strategies for Unisys, 214-584-6060
Unisys.Team@hkstrategies.com​​​​​​​​​​​​​​