BLUE BELL, Pa., Dec. 19, 2025 – Unisys (NYSE: UIS) has been named a service provider in the 2025 Gartner® Critical Capabilities for Outsourced Digital Workplace Services (ODWS) report. The company ranks first among 18 providers in three areas: Global Service Desk Support, Global Device Management and North America’s Outsourced Digital Workplace Solutions (ODWS) Support.
According to Unisys, Gartner recognized the company for its AI-driven IT support worldwide, delivering reliable and secure user-centric solutions for the modern workplace.
We believe this recognition highlights how blending AI with a human touch creates real impact for organizations shaping the future of work,” said Patrycja Sobera, senior vice president and general manager of Digital Workplace Solutions, Unisys. “There is power in partnership – working alongside clients to build secure, sustainable digital workplaces that can adapt as needs evolve.”
Select Unisys digital workplace services and capabilities include:
- Next-Generation Service Desk provides employees worldwide with 24/7 omnichannel support, AI-powered automation— including chatbot support in 126 languages — and expert teams.
- Device Subscription Service transforms capital expenses into predictable monthly costs with subscription-based hardware and support, flexible financing, and AI-powered assistance. Managing more than 10 million devices globally, Unisys delivers proactive, secure and sustainable device lifecycle management.
- Unified Endpoint Management provides centralized provisioning, monitoring and security across all endpoints – from smartphones and tablets to cloud-enabled virtual desktops and IoT devices – with automated lifecycle tracking.
Gartner delivers actionable, objective insight to executives and their teams. Its expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s mission-critical priorities. A Critical Capabilities document is a comparative analysis that scores competing products or services against a set of critical differentiators identified by Gartner. It shows a company which products or services are a best fit in various use cases to provide a company actionable advice on which products/services a company should add to a company’s vendor shortlists for further evaluation. Learn more about the Critical Capabilities report.
View a complimentary copy of the Critical Capabilities report to learn more about Unisys’ strengths and cautions, among other provider offerings.
Unisys was also recently named a global Leader in the 2025 Gartner® Magic Quadrant for Outsourced Digital Workplace Services. For more information on Digital Workplace Solutions from Unisys, click here.
Gartner Disclaimer
Gartner, Critical Capabilities for Outsourced Digital Workplace Services, Biswajit Maity, Katja Ruud, Matt Baldino, Karl Rosander, Joe Trejo, 18 November 2025.
Gartner, Magic Quadrant for Outsourced Digital Workplace Services, Karl Rosander, Katja Ruud, Biswajit Maity, Matt Baldino, Joe Trejo, 10 November 2025.
Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. Gartner and Magic Quadrant are trademarks of Gartner, Inc., and/or its affiliates.
About Unisys
Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, applications and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn.
Contact:
Nat Martinez, Unisys
nathaly.martinez@unisys.com
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