New solution will be integrated with core business systems to enable call center consultants to respond to customer queries more efficiently
BEIJING, January 21, 2015 –Unisys Corporation (NYSE: UIS) today announced that its Chinese subsidiary has been selected by Beijing Hyundai Auto Finance to design, implement and support a new service desk solution for its call center. The solution is designed to improve the efficiency of consultants taking calls from customers seeking automotive financing or leasing.
The contract covers a six-month implementation period and one year of application support and maintenance. Beijing Hyundai Auto Finance is a new client for Unisys.
Drawing on its leadership in managing IT service desks for clients worldwide, Unisys will integrate the service desk application with Beijing Hyundai Auto Finance's core business applications, including loan options, customer credit records and the company's payment collection system. Call center staff will be able to respond to customer queries more quickly and check a caller's credit history in real time to determine what financial products they are eligible for.
"By integrating our service desk system with our core business systems, we will improve the experience for our customers by being able to answer their questions and process their financing applications more quickly," said Mr. Chen Jinliang, Deputy General Manager, Beijing Hyundai Auto Finance.
Mr. Scott Whyman, vice president Enterprise Services for Unisys Asia Pacific and Japan said: "Unisys is dedicated to using modern technologies and best practices in service delivery to help organizations such as Beijing Hyundai Auto Finance improve their mission critical business processes so they can serve customers more effectively."
About Unisys
Unisys is a global information technology company that solves complex IT challenges at the intersection of modern and mission critical. We work with many of the world's largest companies and government organizations to secure and keep their mission-critical operations running at peak performance; streamline and transform their data centers; enhance support to their end users and constituents; and modernize their enterprise applications. We do this while protecting and building on their legacy IT investments. Our offerings include outsourcing and managed services, systems integration and consulting services, high-end server technology, cybersecurity and cloud management software, and maintenance and support services. Unisys has more than 23,000 employees serving clients around the world. For more information, visit www.unisys.com.
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