Office of Finance and Services Chooses Unisys to Provide IT Services Supporting Government Agencies in Australia's New South Wales
Unisys to help NSW Government move to an on-demand, consumption-based model for providing consistent IT services to agencies supporting citizens across the State
SYDNEY, 2 June, 2015 – Unisys Corporation today announced that the Office of Finance and Services has selected Unisys to provide IT services for clients of its current shared services provider, ServiceFirst, via a consumption-based delivery model designed to improve productivity for government departments and agencies.
Under the six-year contract, Unisys will provide end-to-end outsourced IT services including mobile device, laptop and desktop support; central computing infrastructure support including server, storage, networking and data centres; IT service management including a centralised service desk in Sydney; desk-side support; and application services.
ServiceFirst currently provides quality back-of-house shared services to core NSW Government agencies such as the Office of Finance and Services, Premier and Cabinet, and NSW Treasury. ServiceFirst is part of the Office of Finance and Services within the Treasury and Finance cluster.
Unisys will reduce operating costs and enhance flexibility by moving to an outsourced consumption-based IT model where agencies can provision computing resources on an on-demand basis from an extensive catalogue of subscription-based services.
Unisys will use an innovative persona-based approach to delivering personalised IT services to end users, designed to enhance the productivity of employees by delivering support appropriate to their particular role – rather than a one-size-fits-all solution.
In the first phase of the program, Unisys will assume management of ServiceFirst's existing environment and that of its client agencies. Unisys will then implement a transformation program to transition the client agencies to a future consumption-based model, running on Unisys-owned systems in the new GovDC location.
"ServiceFirst currently provides a valuable service to the NSW Government and we believe moving to an outsourced, consumption-based model enabled by Unisys will provide agencies with a more cost effective way to deliver high-quality IT services for greater employee productivity and better value for NSW taxpayers," said Mr Dominic Perrottet, Minister for Finance and Services.
ServiceFirst clients will be offered a service catalogue using the Unisys VantagePointSM solution. VantagePoint aggregates business and IT services from multiple sources across the enterprise, giving NSW Government departments and agencies personalised access to the information they need to do their jobs anywhere, any time, on their supported devices.
"We are delighted to have been selected to support the NSW Government's transformation to an innovative, consumption-based IT model," said Mr Scott Whyman, vice president and general manager, Enterprise Solutions, Unisys Asia Pacific and Japan. "We look forward to supporting ServiceFirst in providing consistent, high-quality, and cost-effective IT services across the State to enhance services to the citizens of NSW."
Unisys is a global information technology company that solves organisations' most pressing IT and business challenges. We work with many of the world's largest companies and government organisations to secure and keep their mission-critical operations running at peak performance; streamline and transform their data centres; enhance support to their end users and constituents; and modernise their enterprise applications. With more than 20,000 employees serving clients around the world, our offerings include cloud and infrastructure services, application services, business process outsourcing services, and high-end server technology. For more information, visit www.unisys.com. Follow us on https://twitter.com/unisyscorp.
About Unisys Asia Pacific
In Asia Pacific, Unisys delivers services and solutions through subsidiaries in Australia, New Zealand, China, Hong Kong, India, Malaysia, The Philippines, Singapore, and Taiwan and through distributors or resellers in other countries in the region. For more information visit www.unisys.com.au. Follow us on www.twitter.com/UnisysAPAC.
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Victoria Rooney, IMPACT Communications, +61 2 9519 5411
Claire Hosegood, Unisys Asia Pacific, +61 411 253 663