The service desk that gets smarter every day
Improve automatically with Unisys Digital Assistant and our knowledge curation tool
Every resolved ticket is useful data. See how Unisys Digital Assistant and our knowledge curation tool capture that data and use it to make your service desk smarter with every interaction.
Unisys Digital Assistant gives employees instant, self-service support on any channel, in any language. Automated resolutions handle the straightforward issues. When escalation is needed, agents pick up with full context — no recap, no delay. The knowledge curation tool runs in parallel: monitoring for gaps, generating new articles from real ticket resolutions, and tracking quality over time. Your knowledge base improves itself.
With 7,300+ field technicians across 120+ countries, a 95% first visit fix rate, and virtual support in 126+ languages, the scale is real. Read on to see what your service desk could look like when both tools are in play.
It learns. It improves. It’s automatic.
See how Unisys Digital Assistant captures recurring issues in real time and feeds them directly to the knowledge curation tool. New articles are generated, gaps are closed, and better answers reach employees faster — automatically, continuously, without manual effort.