SMBtech: How AI helps organizations capture decades of field expertise during change

Practical strategies for maintaining service excellence

As veteran field technicians retire, forward-thinking companies are capturing their expertise and accelerating new worker development. Patrycja Sobera, senior vice president and general manager of Digital Workplace Solutions, recently shared strategies in SMBtech for building stronger technical teams during workforce transitions.

Sobera explains how AI-powered tools can preserve institutional knowledge while giving new technicians expert-level guidance from day one. Organizations using these approaches report faster resolution times and higher engagement among younger workers who prefer tech-enabled learning.

Find out how smart field service strategies can accelerate team development and improve service outcomes.