The XLA of AI & the AI of XLAs
Experience-level agreements (XLAs) changed the conversation about what good service means by defining experience as a measurable outcome. Now AI is giving organizations the capability to deliver on it with far greater precision, consistency, and speed.
Unisys' Patrycja Sobera, senior vice president and general manager of Digital Workplace Solutions, joins experts from XLA Institute, Kyndryl, and SCC for a practitioner-led conversation. They’ll discuss what it looks like when AI and XLAs work together and offer real-world strategies and use cases you can put to work.
Walk away with
- Visibility into user experience issues before they become problems
- Practical ways to measure what matters to your end users
- Strategies from leading MSPs you can put into practice right away
Meet the panel
- Martin Versteeg (panel chair) - chief experience officer, XLA Institute
- Patrycja Sobera - senior vice president and general manager, Digital Workplace Solutions, Unisys
- Chris Kirkpatrick - director, Offering Management, Kyndryl
- Amin Tavakoli - managing director, Digital Workplace, SCC