See where service leadership is headed

Discover how AI is amplifying frontline expertise and how top organizations are turning service into business value. Join Unisys at Future of Field Service Live 2026, where field service leaders come together for a day focused on what's changing in the industry, with real examples of how teams are responding.

Featured interview: Expanding service possibilities through the lens of experience

11:15 a.m.–12:00 p.m. BST

Patrycja Sobera, senior vice president and general manager of Digital Workplace Solutions at Unisys and a recognized expert in experience-level agreements, explores why operational excellence alone no longer sets service organizations apart.

The discussion will answer questions such as:

• Why isn't optimizing your own operations enough to stand out anymore?
• What does it take to help your customers optimize their operations, too?
• How does connecting employee experience, customer experience, and business value change what success means for a service organization?
• What tangible business impact has this approach delivered at Unisys?

Unisys has expanded the possibilities of field services through the lens of experience, illustrating the tangible business value of moving beyond the view of service as strictly an operational function. Ready to see what that shift looks like in practice?