Go beyond the field

Join Unisys at Field Service Europe 2026, where 350+ cross-industry service and customer success executives work through the challenges of building resilient teams, adopting technology that sticks, and turning service into measurable business value.

Unisys thought leaders will take the stage with practical insights for service leaders rethinking how their teams work and deliver.

Keynote | Redesigning service delivery: From support model to outcome engine
Oct. 27, 11:20 a.m. | Patrycja Sobera, Senior Vice President and General Manager, Digital Workplace Solutions

Service organizations are increasingly judged by how quickly their customers get back on track, not by whether an SLA was technically met. Patrycja Sobera shares how Unisys rebuilt its service model around that reality: replacing reactive support with outcome-based commitments, shaping scattered capabilities into portfolios clients can buy, and organizing teams around the customer journey rather than the ticket queue. See how to keep operations running and customers confident.

Case study | Empowering field engineers with technology: Accelerating skills, insights and impact
Oct. 27, 2:05 p.m. | Vivek Swaminathan, Director of Products and Solutions, Digital Workplace Solutions

As digital tools and connected equipment change field services, the role of engineers is growing with it. Vivek Swaminathan shares how leading teams use digital platforms and AI-enabled tools to speed up onboarding, capture hard-won expertise before experienced engineers retire and help field engineers add value well beyond the repair, contributing to customer insights, sales conversations and product improvement. See how to build a field team that learns faster and delivers more on every visit.