Blending innovation and human connection has earned Unisys the Gold Award for Best Customer Experience 2024 at the European Contact Centre & Customer Service Awards (ECCCSA). The company's exceptional achievements in service delivery and innovation earned finalist status in four significant award categories:
- Best Customer Experience
- Outsourced Contact Center of the Year
- Best Customer Service Team
- Best Cross-Functional Collaboration
This achievement builds upon previous ECCCSA successes, where Unisys earned Silver for "Outsourced Contact Center of the Year" and Bronze for "Best Customer Experience (Large Team),” reflecting its consistent excellence in advancing digital workplace solutions and delivering exceptional customer experiences. Other finalists at the 2024 awards ceremony included industry leaders such as Teleperformance, Nespresso, Samsung, British Airways, and Hilton.
The ECCCSAs, the largest and longest-running awards program in the European customer contact industry, recognize organizations that lead in service excellence through innovation and efficiency. Through its rigorous judging process, the program identifies organizations that consistently elevate customer experience while valuing employees.
The winners were announced at the awards ceremony in London Battersea on November 26, 2024. Read Unisys Awarded Gold Award for 2024 Best Customer Experience Practice for more details about this achievement. To learn more about the awards and winners, visit the ECCCSAs 2024 Winners page.
Discover how Unisys's award-winning solutions can enhance your digital workplace experience by exploring our comprehensive digital workplace solutions.
