Unisys’ winning formula for CX cloud transformation
outubro 16, 2023
How did Unisys eliminate seven legacy systems and smoothly migrate over 100 client organizations across 12 global locations to streamline contact center operations? In this episode of Genesys’ podcast, Tech Talks in Twenty, Aron Meyer, solution architect for Digital Workplace Solutions at Unisys, explains the cloud-based transformation of Unisys’ customer experience (CX) platform. He sheds light on the agility, collaboration and communication that simplified a complex transition, revealing insights on:
- The secrets behind Unisys’ triumphant transition to a cloud-based CX platform
- How Unisys’ agile test-and-learn approach helped simplify the complexities of the implementation
- Common challenges faced during a CX cloud migration and strategies for success
Tune in to discover the formula for a seamless CX cloud journey and learn why Unisys was awarded the Genesys Innovation Award for Best Cloud Implementation for this effort.