A successful IT service desk interaction is defined by more than whether the problem was fixed – it’s about the employee experience. Enable work with minimal interruptions with Next-Generation Service Desk. Deliver personalized technology services that quickly identify and resolve issues.

Highlights:

• Omnichannel support offers users multiple support options, including chatbots, service portals, in-person assistance and more
• Provide real-time, AI-driven guidance for faster issue resolution and improved user satisfaction
• Enhance security and data integrity with in-tenant trusted processes and AI-driven safeguards
• Facilitate global support with instant translation services for multilingual communication
• AI-/ML-powered automation and advanced analytics
• Live chat translation for an extensive range of languages
• Continuously improve the quality of your knowledge with AI-generated articles, ML-powered gap analysis and ongoing updates
• Live chat translation for an extensive range of languages
• Continuously improve knowledge quality with AI-generated articles, ML-powered gap analysis and ongoing updates

Benefits:

• Minimize interruptions with streamlined workflows for faster issue resolution
• Provide a seamless, personalized IT support experience through preferred communication methods and languages
• Adapt to changing business needs and scale services up or down as required
• Resolve service issues faster with AI-powered tools including Service Experience Accelerator
• Harness smart tools to uncover gaps in your knowledge base and proactively fill them, ensuring content remains accurate, continually optimized, and aligned with evolving business needs
• Ensure continuous support with an AI-powered chatbot that provides accurate, context-aware responses and escalates complex issues to human agents when needed, enhancing both efficiency and user satisfaction

Learn why the Unisys Next-Generation Service Desk earned The HDI Awards’ “Best Service and Support Culture” and “Best Service and Support Organization.”

The better equipped your employees are with the latest technology, the more productive they can be. But how can you provide updated devices and hardware while controlling cost and security? With a cost-effective consumption and financing model through the Unisys Device Subscription Service.

Solution highlights:

• Predictable monthly subscription plans
• End-to-end life cycle services from device procurement to retirement
• Latest hardware with no upfront costs
• Scalability to balance employee and organizational demands
• Proper security measures to enable employees to work from any location

Solution benefits:

• Mobility to work from anywhere with a consistent end-user experience across devices
• Choice of best-in-class personal devices and accessories
• Technology tools that enable higher productivity with less downtime
• Flexibility to use cloud services

Give your customer-facing and operational teams the support they need to deliver stellar results. With Unisys Field Services, you gain advanced tools and targeted training throughout the asset life cycle. Enhance efficiency and service quality – all while eliminating costs and complexity.

Highlights:

• Advanced remote tools including AI diagnostic and augmented reality
• Expert support beyond PCs: IoT, biometrics and point-of-service scanners
• IT vending, lockers and tech cafés for distributed workforces
• Mobile apps for on-demand equipment access
• Non-contracted, badged employees for consistent service
• Liquid cooling system professionals for timely, hands-on support

Benefits:

• Enhance employee productivity by minimizing disruptions and reducing device downtime
• Empower frontline workers through responsive assistance and convenient device replacement
• Decrease the total cost of ownership with flexible pricing and customizable service delivery
• Quickly adapt to changing business needs with scalable services across locations and technologies
• Deliver in-person or virtual IT training to enhance frontline worker expertise with devices and applications

Smart workplaces should adapt to how people work while reducing environmental impact. Unisys Sustainable Workplace uses real-time data to optimize your space, energy use, and building systems. The result? Lower costs, higher productivity, and measurable progress on sustainability goals.

Solution highlights:

• Space optimization using real-time occupancy data
• Automated systems for lighting, HVAC, and energy usage
• Integration with building management systems
• Sustainable practices to support ESG goals
• Personalized workspace options for hybrid teams

Solution benefits:

• Lower real estate and operational costs through space optimization
• Enhanced workplace comfort and employee engagement
• Actionable analytics for smarter resource decisions
• Measurable progress on sustainability commitments
• Automated routines for efficient facility management

Technology should adapt to your employees – not the other way around. Unisys XaaS measures and optimizes your hybrid workforce's tech experience, resolving IT issues before your team notices. Experience a frictionless digital workplace through our AI-driven service.

Solution highlights:

• Establish and track EX baselines with custom XLAs
• Identify and resolve EX issues through data-driven analysis
• Generate predictive insights using AI-powered analytics

Solution benefits:

• Boost customer satisfaction through enhanced digital capabilities
• Create an engaging, intuitive work environment
• Increase productivity with proactive IT issue resolution
• Attract and retain talent with data-driven workplace improvements
• Optimize operations using AI-powered insights