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The Enterprisers Project: 13 Tech Predictions for 2023

Prioritize the customer experience

Unisys CEO and Chair Peter Altabef shares his 2023 predictions with the Enterprisers Project, highlighting the ever-increasing importance of employee experience.

“As we look at the forecast for the economy, some enterprises wonder if the focus on employee experience that dominated 2022 will still matter. The truth is it matters even more. Why? In a down economy, customer experience is even more important to your company’s success. One of the biggest contributors to poor customer experience is poor employee experience. Prioritizing the employee experience will lead to better customer experience and, in turn, improve a company’s bottom line.”