Fulfilling citizens’ needs for official documents in minutes with advanced digitization and records management
The PSA serves as the central statistical authority of the Philippine government on primary data collection and delivers relevant and reliable statistics, efficient civil registration services and an inclusive identification system for equitable development towards improved quality of life for all.
Results and benefits
Reduced time to fulfill document requirements from 7-10 days to as few as 30 minutes in the Metro Manila districts and within two hours in rural areas by rolling out 40 additional civil registry system outlets, doubling the current number of outlets where citizens apply for documents, andintroducing self-service kiosks and mobile outlets
Improved citizen satisfaction ratings to 86% from a low of ~20% before digitization*
Improved document integrity through enhanced security features such as e-signatures and barcoding
Digitized 160 million civil registry documents over 18 years and issued 24 million certificates annually
*Source: PSA’s 2018 Annual Report