Unisys prevailed at the 2023 European Contact Centre & Customer Service Awards (ECCCSAs), securing notable accolades in two key categories. Its Digital Workplace Solutions (DWS) global service delivery team claimed the Silver Award for "Outsourced Contact Center of the Year" and the Bronze Award for "Best Customer Experience (Large Team)."
In a highly competitive market where customer engagement is essential, Unisys shined as an ECCCSA finalist in three significant award categories, including "Best Customer Experience (Large Team)," "Best Multilingual Customer Service" and "Outsourced Contact Centre of the Year."
Notably, ECCCSA honored Unisys with the Silver Award for "Best Customer Experience" in 2022 for its proactive approach to fostering workforce efficiency, delivering personalized technology services and continually enhancing the end-user experience in technology service delivery. Unisys was also a 2022 finalist in the categories of "Outsourced Contact Center of the Year" and "Most Effective Application of Technology (CX)."
Now in its 23rd year, ECCCSA is the largest awards program in the European customer contact industry, recognizing organizations that excel in customer service with a focus on innovation, efficiency and effectiveness. Receiving these accolades reaffirms Unisys' commitment to optimizing digital workplace experiences by consistently delivering comprehensive, high-quality customer service.
The ECCCSA winners were announced on Tuesday, November 21, 2023. Visit the ECCCSA website for more information on the award program and the full list of 2023 winners.
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