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Digital Workplace Transformation Live: XLA 2.0 – The Secret to Great Employee Experience in 2022

The pandemic has focused much attention on employee experience – whether people work remotely, on-site or in a hybrid workplace. Today’s increasingly competitive job market is also driving awareness of employee experience. Companies are therefore scrambling to understand and improve the employee experience to attract and retain talent.

Business leaders recognize the strong connection between a great employee experience and a positive customer experience. In this Digital Workplace Transformation Live session, Weston Morris shares his insights on how CIOs are measuring and improving the experience of their digital workforce through the use of Experience Level Agreements (XLAs) instead of Service Level Agreements (SLAs).

Weston Morris

Weston Morris

Weston Morris lidera a estratégia global de tecnologias emergentes que afetam a produtividade dos trabalhadores digitais – incluindo processamento de linguagem natural, inteligência artificial, automação, realidade mesclada, virtualização e IoT.