What’s the Winning Equation in the Hybrid Workplace?
Are your employees looking for work elsewhere because of a poor technology experience?
Now more than ever, an organization’s employee experience (EX) is directly linked to its customer experience (CX). How can your business measure and improve EX within its workforce? With the right tools in place, you can keep employees AND customers happy — if you know the winning equation.
The Winning Equation:
Business Experience X Employee Experience = Customer Experience
When pursuing a business initiative or transformation, how can organizations ensure an excellent CX? Leadership must prioritize creating a business experience (BX) and EX that work together in harmony—along with a system for continuous measurement and improvement. Learn more about the winning equation in this episode of The Agile Brand podcast featuring host Greg Kihlstrom and Leon Gilbert, Unisys Senior Vice President and General Manager, Digital Workplace Solutions.
The key to improved EX at the hybrid workplace – XLAs
Learn more about the winning equation and the role of experience-level agreements (XLAs) play in fostering positive EX and CX in your organization.
XLAs - The Key to Improved EX
Listen to this podcast featuring Weston Morris, a seasoned veteran and a top 25 Thought Leader on Service Support and Customer Experience, and Greg Kihlstrom, the host of The Agile Brand.
6 Anti-Patterns to Avoid for Great XLAs
In this episode of the Digital Workplace Solutions Deep Dive podcast, Unisys’ Weston Morris and Neil Keating, co-founder and Chief Experience Officer of Bright Horse, break down six common mistakes organizations make when rolling out an experience management program and how to avoid them.
A Fine Line: Balancing Collaboration Security With Employee Experience
Collaboration is critical to workforce productivity, whether in the form of in-person meetings, video conferencing or direct messaging. However, poor collaboration security and governance can lead to the use of shadow technologies, putting organizations at risk. How can your business ensure enterprise data security without sacrificing a positive employee experience?
How Unisys can help
We enable clients to move beyond traditional Service Level Agreements (SLAs) to Experience Level Agreements (XLAs) as part of our holistic process to measure end user experience.