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Creating value for customers and consumers globally

The Business Challenge

Drive growth, accelerate the digitization of the business and strengthen relationships with customers and consumers.

The Solution

Unisys Digital Workplace Services with 24/7 support in 13 languages, including service desk, desktop management and support, and a Tec-Stop at the company’s headquarters for in-person technology support, fault resolution or advice; supports 53,000+ end users across 70+ locations (totaling ~35,000 queries per month); Cloud & Infrastructure Services, including data center transformation services, endpoint security services and managed network services.

Results and Benefits

  • Improved end user satisfaction by providing secure, fast and innovative support services
  • Enhanced employee productivity and improved resolution rates
  • Reduced service delivery costs