The Business Challenge

Drive growth, accelerate the digitization of the business and strengthen relationships with customers and consumers.

The Solution

Unisys Digital Workplace Services with 24/7 support in 13 languages, including service desk, desktop management and support, and a Tec-Stop at the company’s headquarters for in-person technology support, fault resolution or advice; supports 53,000+ end users across 70+ locations (totaling ~35,000 queries per month); Cloud & Infrastructure Services, including data center transformation services, endpoint security services and managed network services.

Results and Benefits

• Improved end user satisfaction by providing secure, fast and innovative support services
• Enhanced employee productivity and improved resolution rates
• Reduced service delivery costs