Helping clinicians to improve patients’ lives
Business challenge
Make high-quality radiation treatment available for cancer patients worldwide by enabling employees and partners to work effectively through fully reliable access to clinical systems and information.
Solution
Unisys provides Intelligent Workplace Services, including Unisys Next-Generation Service Desk for 24/7 support across all channels – phone, email, web, IM, chatbot and service portal; service management via ServiceNow™.
Results and benefits
- Improved end-user experience with an AI-driven and automated support model that reduces service delivery spend
- Achieved the ability to rise to the challenge of COVID to help ensure employees can work effectively and keep clinical systems operational throughout the pandemic of 2020 and 2021
We are constantly developing new ways of working to help Elekta’s digital innovation. Our renewed partnership with Unisys focuses on flexibility to allow for the fast adoption of new technology as we rapidly develop our digital capabilities.
Simon Telfer-Smith
CIO, Elekta