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Bancolombia sa

Bancolombia S A

Delivering superior digital banking services to 14+ million customers

The Business Challenge

Maintain market leadership as the largest financial group in Colombia.

The Solution

Unisys ClearPath Forward® systems and services; Digital Workplace Services, including 3 Tech Cafés each with technology vending machines, a cloud-based omni-channel contact center with Stealth(identity) built-in, service desk supporting ~66,000 monthly IT contacts and ~63,000 monthly business operations/HR/administration contacts, field engineering services to manage ~6,000 monthly incidents, logistics and warehouse services, and support for document processing devices.

Results and Benefits

  • Enhanced customer experience with new digital banking products and services
  • Increased employee productivity due to continuous uptime
  • Improved security and IT risk management with Stealth(identity) built in help desk and cloud contact center services
  • Reduced support costs
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