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Bancolombia sa

Bancolombia S A

Delivering superior digital experience

Business challenge

Promote sustainable economic development to achieve well-being for businesses and consumers, employees and shareholders.

Business outcomes​

  • Enabled positive customer experience and increased employee productivity through secure, convenient digital services
  • Enhanced business continuity through improved availability of factoring services via access to all capabilities in Disaster Recovery (DR) mode in ~1 hour
  • Increased speed of moving from production to a DR environment by 50%
  • Eliminated dependence on physical infrastructure and reduced DR Total Cost of Ownership by ~90%

Solution

Digital Workplace Solutions, including 3 Tech Cafés each with technology vending machines, a cloud-based omni-channel contact center with Stealth(identity)™ built-in, service desk supporting ~66,000 monthly IT contacts and ~63,000 monthly business operations/HR/administration contacts, field services to manage ~6,000 monthly incidents, logistics and warehouse services, and support for document processing devices; Enterprise Computing Solutions, including ClearPath® MCP Gold software to migrate infrastructure for factoring services from a physical environment to a fully virtual VMware platform.​

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