Air France KLM
Delivering a world-class traveling experience
The Business Challenge
Maintain and grow market share as one of the world’s leading airline groups.
Unisys Digital Workplace Services, including maintenance and support services for 40,000+ devices through on-site Tech Cafés, with service desk and field engineering services for 83,000 employees; Unisys ClearPath Forward® systems and services; Unisys Cargo Solutions, a SaaS cargo logistics solution.
Results and Benefits
- Created an excellent customer experience culture by providing fast, innovative support services to employees
- Achieved high employee satisfaction levels by modernizing and personalizing support
- Reduced support costs by simplifying management of IT resources