Cruising Altitude by Firstup: Getting Insight into the Real Experience of your Employees
The secret to an excellent employee experience (EX)? Striking a balance between HR and IT. Employees might not remember the details of how the service desk fixed their IT problem– but they’ll remember how they felt during the interaction.
Forward-thinking organizations are taking EX to the next level by creating experience-level agreements (XLAs) that measure how IT is performing based on end-user experiences. These data-driven agreements require balancing digital tools with human interaction for the best digital EX.
In this episode of Cruising Altitude by Firstup, Weston Morris, Unisys’ director of global strategy, explores how companies can reveal insights into employees’ real experience and why it is difficult to quantify employee experience using standard service-based metrics.