Best practice and benchmarking for service desk excellence

Measure, compare and optimize your service desk delivery

A traditional approach to service desk operations won’t suffice in the ever-evolving digital workplace. Measuring, comparing and optimizing your service desk performance against industry standards is more important than ever to maintain a competitive advantage. Learn how to take your service desk to the next level at the Service Desk Institute’s (SDI) virtual event on benchmarking best practices. This half-day, interactive webinar will explore tactics to:

• Identify areas for improvement.
• Improve efficiency.
• Increase customer satisfaction.
• Enhance performance.
• Increase your bottom line.

Delight customers by delivering world-class service

Unisys’ Patrycja Sobera, global vice president of delivery, Digital Workplace Solutions, and Vera Faludi, EMEA service desk director, will lead a session on how to delight your customers with outstanding service. In this session, Sobera and Faludi will share best practices for benchmarking and continually improving service desk operations to enhance the employee experience. Attendees will learn:

• Best practices and processes
• Adequate supporting technology
• Feedback and sentiment-based evaluations
• Next-generation strategies such as XLA 3.0

Don't miss this opportunity to gain insights into improving your service desk operations and delivering world-class service. Register now to secure your spot.