How to build an XLA: Linking employee experience to business outcomes
Most IT leaders understand that the next evolution of the traditional service-level agreement (SLA) is the experience-level agreement (XLA). But do businesses know how to derive value from XLAs in the new experience-driven digital workplace?
Join us at ISG’s Future Workplace Summit to learn how to build a successful XLA that drives business outcomes. Barry Murphy, senior director for Digital Workplace Solutions Global Consulting at Unisys, will deliver a workshop demonstrating how to deploy successful EX strategies using XLAs. Attendees will walk through an interactive exercise to design an effective XLA that drives:
- Location-agnostic digital experience parity
- Top talent attraction and retention
- Increased workforce productivity and satisfaction
- Enhanced customer experience
- Business growth
Register here to attend the ISG Future Workplace Summit in person or on demand.
Session information
How to build an XLA: Linking employee experience to business outcomes.
- Tuesday, March 21, 2023, 12:00 PM - 12:30 PM UTC
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