Skip to main
exceptional

Coventry Building Society

Driving exceptional customer experience

Business challenge

Build brand strength and improve member service across branches. ​

Solution

Unisys Financial Transaction Manager to process transactions in a secure, open plan environment; integrated with intelligent cash recyclers to safely and automatically accept and dispense cash in branches. ​

Business outcomes

  • Enhanced the working environment by automating cash transactions, thus improving productivity and freeing staff to focus on providing expert guidance to members
  • Enabled a warm and friendly member experience by leveraging technology in new branch collaboration areas ​
  • Realized a more cost-effective and flexible operation of the teller application ​​