In the 2025 Gartner Critical Capabilities for Outsourced Digital Workplace Services report, Unisys received the highest scores in three Use Cases: Global Service Desk Support, Global Device Management, and North America ODWS Support. 

We believe this assessment of Critical Capabilities and Use Cases highlights service providers that offer value-driven managed services to efficiently operate and support digital workplace technologies and enhance the digital employee experience and workforce productivity. 

From our understanding, providers with strong Critical Capabilities display expertise in key areas like automation, AI-driven support, global service delivery, and user experience management. They have demonstrated their ability to deliver measurable outcomes across diverse organizational needs. 

We believe this recognition reinforces Unisys position as a Leader in the 2025 Gartner Magic Quadrant™ for Outsourced Digital Workplace Services. The Gartner Magic Quadrant provides a graphical representation of a market’s direction, maturity, and participants, offering insights into provider strengths and cautions and differentiators to support informed decision-making. 

Gartner disclaimer

Gartner, Critical Capabilities for Outsourced Digital Workplace Services, Biswajit Maity, Katja Ruud, Matt Baldino, Karl Rosander, Joe Trejo, 18 November 2025  

Gartner, Magic Quadrant for Outsourced Digital Workplace Services, Karl Rosander, Katja Ruud, Biswajit Maity, Matt Baldino, Joe Trejo, 10 November 2025  

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