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Why Digital Service Management Is Critical to Cloud Transformation

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Why Digital Service Management is Critical to Cloud Transformation - Overview

Short on time? Here's an overview:

Cloud adoption continues to rise year over year, yet many businesses fail to achieve their operational and strategic goals. The demands of managing both traditional and cloud service providers are immense, and a lack of oversight can lead to wasted spending, mismatched applications and costly inefficiencies. At the same time, evolving IT Service Management (ITSM) requirements and standards have added an extra layer of complexity to cloud automation and orchestration.

The benefits of digital service management

To remain competitive, you must adopt the right integration and management strategies to ensure your next-generation delivery models are effective, organised and adaptable. With the release of ITIL 4, organizations now have the missing links of cloud transformation at their fingertips, but future-proofing any IT environment requires more than general recommendations and best practices.

Digital Service Management

Digital Service Management (DSM) expands upon the traditional tools and processes of ITSM, creating a more holistic picture of an organization’s IT services, cloud partners, business applications and core infrastructure. Unlike other service management frameworks, DSM is focused on the integration between widely distributed hybrid infrastructures and the application workloads that enable a seamless digital experience.

DSM is the glue that holds disparate IT services together, allowing enterprises to efficiently run and manage business processes in the cloud, on premises or in a hybrid environment. Organizations can plan and deliver major IT digital transformations at scale and keep them running smoothly in the long term with Unisys' suite of DSM offerings, including Service Integration and Management (SIAM), Service Intelligence Analytics (SIA) and advisory services.

Tony Parsons

Tony Parsons

Dr. Tony Parsons is the Director of Digital Service Management for Unisys within the Asia Pacific region. He helps clients create the correct strategy and operational enablement of their next generation delivery model to support their major IT digital transformations.