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Why Digital Service Management Is Critical to Cloud Transformation

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Cloud adoption continues to rise year over year, yet many businesses fail to achieve their operational and strategic goals. The demands of managing both traditional and cloud service providers are immense, and a lack of oversight can lead to wasted spending, mismatched applications and costly inefficiencies. At the same time, evolving IT Service Management (ITSM) requirements and standards have added an extra layer of complexity to cloud automation and orchestration.