The Unisys Approach
When COVID struck, Henkel employed Unisys Digital Workplace Services to migrate more than 46,000 employees to a productive work-from-home infrastructure. And the project took just two weeks.
While it continued to operate a large on-premises IBM-managed data center and hybrid cloud, Henkel engaged Unisys in 2018 to provide on-site IT service and support. After testing an initial on-site Tec-Stop Unisys support center at its headquarters, where employees could meet and learn from Unisys support engineers, Henkel introduced Tec-Stops at three business locations. The remote printing and support ticketing system Unisys launched in conjunction with the Tec-Stop locations became the keystone for the company's rapid transition to work-from-home because it provided the ability to capture support requests and deliver service and hardware anywhere.
The personal touch
"The Tec-Stop is like an Apple Store where employees from Henkel get access to really good expertise from Unisys and fast access to solutions,” said Bart Kerkman, Henkel’s Head of Service Delivery. “Unisys brought multiple innovations to Henkel, everything around desktop management, Active Directory services and last but not least, a very innovative approach with the Tec-Stop."
As users moved to home offices, the Unisys VPN supported dramatically increased network traffic without any SLA violations. Workers saw no drop in network performance on these secure services. Employee satisfaction and productivity metrics rose immediately.
Prepared for remote work
The results of Henkel's in-person support investments provided the foundation for its rapid transition to work-from-home in less than two weeks. The company:
- Moved 46,000 employees at more than 70 locations to secure Unisys-supported hardware with end-point protection.
- Improved employee productivity and satisfaction with innovative on-site, remote and self-service support services that improved IT issue-resolution rates.
- Enhanced security in the multi-end-point environment necessary for remote work.
Unisys does Digital Workplace Solutions really well
You can be sure your project will be completed on time and on budget and will surpass the expectations of you and your employees.
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