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    Henkel

    Unisys migrated 46,000 Henkel employees to remote work during COVID

    Leveraging Unisys’ experience and worldwide Digital Workplace Services presence when COVID emerged, Henkel moved a high percentage of its employees to remote work within two weeks. We adapted recently launched Unisys-staffed, in-person customer service to Henkel’s new workplace reality by adding a virtual call center that kept employee satisfaction at a very high level.

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    With our digital transformation, we are headed to becoming more customer and consumer centric. The value of Unisys as a partner is getting top-notch services when it comes to the more traditional IT process services and gaining access and insights to the new digital trends and innovations.

    Bart Kerkman
    Head of Service Delivery,
    Henkel

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    Get the full story on Unisys' work with Henkel, from every perspective. Interested in our approach, the C-Suite priorities or the technical challenges? Get the details you need.

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    The Unisys Approach

    When COVID struck, Henkel employed Unisys Digital Workplace Services to migrate more than 46,000 employees to a productive work-from-home infrastructure. And the project took just two weeks.

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    C-Suite Insight

    In 2018, Henkel’s leaders needed to accelerate the digital transformation of the business to strengthen relationships with employees, customers and consumers. The diversified maker of chemicals and consumer goods also sought to reduce the cost of provisioning and supporting workplace technology to its more than 53,000 employees.

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    Technical Strategy

    In 145 years, Henkel grew into a global chemical and consumer goods giant that operates on every continent other than Antarctica. The company knows how to face hard challenges. Digital transformation could have been one of the biggest yet, as its 53,000 employees required more support in a wide variety of locations to successfully adapt to new workflows.

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    Henkel taps Unisys insight and innovation

    From in-office Tec-Stops to remote service and support, Unisys equipped Henkel to transition its global team to work-from-home in two weeks. See how we laid the foundation for success.

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