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    Job Service North Dakota

    Coming to the aid of an agency during lockdown to handle 350% more claims and pay more than $1 billion in relief

    Early in the COVID-19 outbreak, unemployment claims in North Dakota surged 350%, and the state also had to process an additional $1 billion in Coronavirus Aid, Relief, and Economic Security (CARES) Act and Families First Coronavirus Response Act (FFCRA) Act payments. While the crisis pushed many state IT systems to the brink, Unisys helped Job Service North Dakota meet demand in 90 days.

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    The COVID-19 pandemic has made it clear that we need to be more agile than ever in developing and deploying new applications to deliver benefits to citizens in immediate need. ClearPath MCP Software Series for Azure, combined with the Unisys CloudForte consulting services in the Azure GovCloud, enables us to achieve our goal while reducing costs, streamlining IT operations and enabling compliance with regulations.

    Pat Kelly
    IT Director
    Job Service North Dakota

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    Get the full story on Unisys' work with Job Service North Dakota, from every perspective. Interested in our approach, the C-Suite priorities or the technical challenges? Get the details you need.

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    The Unisys Approach

    Job Service North Dakota evolved its ClearPath® MCP Software Series over several decades and generations of IT infrastructure – but it needed to migrate its operations to the cloud rapidly. Many members of the organization’s IT staff were preparing to retire when COVID-19 surged in 2020. Suddenly, JSND was confronted by a 350% increase in unemployment claims* and the burden of distributing more than $1 billion in CARES and FFRCA Act payments to residents. JSND turned to Unisys for help.

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    C-Suite Insight

    Job Service North Dakota is a cabinet-level agency that distributes heavily regulated state and federal payments. North Dakota is one of the smallest states by population with unique challenges. When COVID-19 hit in March 2020, the agency had to contend with an exploding population of newly unemployed citizens who needed state unemployment and federal FFCRA and CARES Act payments.

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    Technical Strategy

    Job Service North Dakota systems and processes have evolved on the Unisys ClearPath® MCP Software Series platform for more than 40 years — across several generations of mainframes and data centers. The agency’s application suite is deeply customized to address state and federal law. When the pandemic began, unemployment filings jumped by 350%, which required paying out 14 times the number of claims compared to pre-COVID volume. The technology solution had to improve system performance without breaking existing processes or requiring extensive recoding.

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