What’s the Winning Equation in the Hybrid Workplace?
Are your employees looking for work elsewhere because of a poor technology experience?
Now more than ever, an organization’s employee experience (EX) is directly linked to its customer experience (CX). How can your business measure and improve EX within its workforce? With the right tools in place, you can keep employees AND customers happy— if you know the winning equation.
The Winning Equation:
Business Experience X Employee Experience = Customer Experience
When pursuing a business initiative or transformation, how can organizations ensure an excellent CX? Leadership must prioritize creating a business experience (BX) and EX that work together in harmony—along with a system for continuous measurement and improvement. Learn more about the winning equation in this episode of The Agile Brand podcast featuring host Greg Kihlstrom and Leon Gilbert, Unisys Senior Vice President and General Manager, Digital Workplace Solutions.
The key to improved EX at the hybrid workplace – XLAs
Learn more about the winning equation and the role of experience-level agreements (XLAs) play in fostering positive EX and CX in your organization.
A Fine Line: Balancing Collaboration Security With Employee Experience
Collaboration is critical to workforce productivity, whether in the form of in-person meetings, video conferencing or direct messaging. However, poor collaboration security and governance can lead to the use of shadow technologies, putting organizations at risk. How can your business ensure enterprise data security without sacrificing a positive employee experience?
Enhancing the traveling experience and safety of airline passengers
Ensure passengers and baggage travel together to comply with Aviation Security Act’s “Triple A” regulations; for BARA, this involves 40+ international airlines operating in Australia from seven airports at Sydney, Melbourne, Brisbane, Cairns, Perth, Adelaide and the Gold Coast.
Delivering excellent service to customers and maintain regional retail market leadership
Provide consistent services to Cencosud associates in serving customers across every store across 5 countries - Brazil, Argentina, Chile, Peru, Colombia.
Driving the efficiency of businesses and governments around the globe
Enable enterprise customers around the world to achieve their business goals by providing continuous, consistent IT-related services.
Creating value for customers and consumers globally
Drive growth, accelerate the digitization of the business and strengthen relationships with customers and consumers.
Providing exceptional patient care at the forefront of innovation in medical science
Increase focus on making major medical breakthroughs and invest in state-of-the-art diagnostic treatment equipment and plans to expand patient services and facilities.
Delivering affordable, multi-decade data storage and access
Develop modern data storage solutions that solve the problems of digital preservation.
How Unisys can help
We enable clients to move beyond traditional Service Level Agreements (SLAs) to Experience Level Agreements (XLAs) as part of our holistic process to measure end user experience.
Connect with an Employee Experience Expert
Identify, remediate and continuously improve your organization’s employee experience gaps.