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Readying AI for Your Digital Workforce? Five Pitfalls to Avoid

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In the fast-changing, high-demand digital world, workers are going to have a lot of questions as they encounter complex technology. AI should be a “personal assistant” for many of those questions. Like a good hotel concierge, this artificially intelligent personal assistant should anticipate their needs, have ready answers, provide them in the questioner’s language, and in their preferred method. AI implementations have a rocky history, often falling short of expectations, disappointing users, and squandering time, budget, and competitiveness. To avoid that fate, we have identified the typical pitfalls and offer five keys for avoiding them.