​The Business Challenge

Enable enterprise customers around the world to achieve their business goals by providing continuous, consistent IT-related services.

The Solution

Unisys Digital Workplace Services, including field engineering services for ~48,000 network devices across 60+ countries; break/fix, IMAC, projects, portfolio management.

Results and Benefits

• Gained a consistent, global support model
• Achieved the ability to provide support in additional countries and locations where they do not have a presence
• Enabled continuous high levels of customer satisfaction