Unisys Clients - A U.S. Federal Agency

Protecting the safety of U.S. citizens

The Business Challenge

Provide effective and efficient services that protect and support U.S. citizens.

The Solution

Unisys CloudForte® for ServiceNow® to deliver financial management, program and project management, and IT Service Management solutions on the ServiceNow platform in a secure public cloud environment; additional services include omni-channel customer support, artificial intelligence, robotic process automation, organizational change management, process mining and engineering.

Results and Benefits

  • Improved security, operational efficiency and end user experience through a fully integrated, single cloud solution
  • Gained white-glove treatment for VIPs since they are identified before a call is answered
  • Increased customer satisfaction since calls are directed to the most skilled agent in each area of concern
  • Accomplished rapid change by having corporate quality control and DevOps on a single system
  • Achieve quicker decision-making for leadership via availability of better information
  • Reduced cost by consolidating dozens of legacy systems that support hundreds of thousands of employees globally