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Clients reinventing citizen services

Large US State Department

Reinventing citizen services

The Business Challenge

Address staff attrition and the need to keep pace with new end user requests related to ClearPath Forward® hosted applications and services; the effort to hire and train additional resources is time consuming.

The Solution

Unisys Site Account Manager (SAM), a designated, remote support specialist team that works closely with the department's staff as a single point of contact for delivery of Unisys ClearPath Forward software and hardware technology skills; SAM is an extension of the department's team that provides review of incidents and system health checks, gives alerts related to critical patches, participates in bi-weekly status calls with the department's team, and provides other ad hoc consulting as requested.

Results and Benefits

  • Eliminated the need to go through an interviewing and hiring process
  • Provides immediate ClearPath Forward related expertise
  • Delivers critical resolution faster
  • Improved end user experience via enhanced ClearPath Forward system services
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