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Clients providing an excellent fashion shopping experience

Large Brazilian Departmental Store Chain

Providing an excellent fashion shopping experience

The Business Challenge

Maintain market position as the leading Brazilian retailer of women’s fashion.

The Solution

Unisys Digital Workplace Services, including field engineering services and deskside support for 380 stores.

Results and Benefits

  • Improved customer service by ringing up sales faster because of system reliability
  • Increased efficiency of store staff through system availability
  • Achieved 98% incident closure rate by the next day
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