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Clients promoting healthy communities

Large US-based Non Profit Health System

Promoting healthy communities

The Business Challenge

Lead the transformation of health care to achieve optimal health and well-being for individuals and communities.

The Solution

Digital Workplace Services, including service support and workspace services for 150,000+ employees and devices, including desktops, laptops and mobile devices, across the United States; implemented ServiceNow®, a scalable cloud-based service management portal, with live agent chat options and dashboards.

Results and Benefits

  • Improved doctor and patient experience by enabling efficiency of hospital and clinic staff
  • Enabled enhanced ‘Tele Health’ and remote worker support
  • Increased the speed of health care workers to administer care via direct support and self-service
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