Large US-based Non Profit Health System
Promoting healthy communities
The Business Challenge
Lead the transformation of health care to achieve optimal health and well-being for individuals and communities.
The Solution
Digital Workplace Services, including service support and workspace services for 150,000+ employees and devices, including desktops, laptops and mobile devices, across the United States; implemented ServiceNow®, a scalable cloud-based service management portal, with live agent chat options and dashboards.
Results and Benefits
- Improved doctor and patient experience by enabling efficiency of hospital and clinic staff
- Enabled enhanced ‘Tele Health’ and remote worker support
- Increased the speed of health care workers to administer care via direct support and self-service