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Clients improving lives of citizens

Improving lives of citizens

The Business Challenge

Growing citizen and employee expectations to engage with government agencies in much the same way they interact with online businessesaccessible, interactive and instantaneous.

The Solution

  • Implemented an enterprise regulatory case management solution to consolidate the government’s licensing, permitting, compliance, and inspection systems.
  • Streamlined business processes and transformed operations.
  • Expanded from provision of on premise and private cloud for business applications, identity management, and online payment services to a strategy that leverages public cloud infrastructures.

Results and Benefits

  • Enabling new digital access channels for citizens and business
  • Optimized ROI and service levels for enterprise and business applications
  • Processing 1.2 million transactions per year valued at over USD 400 million
  • Reduced cost and improved speed of service delivery via public cloud
  • Mitigated risk via security, privacy and compliance safeguards
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