Improving lives of citizens
The Business Challenge
Growing citizen and employee expectations to engage with government agencies in much the same way they interact with online businessesaccessible, interactive and instantaneous.
- Implemented an enterprise regulatory case management solution to consolidate the government’s licensing, permitting, compliance, and inspection systems.
- Streamlined business processes and transformed operations.
- Expanded from provision of on premise and private cloud for business applications, identity management, and online payment services to a strategy that leverages public cloud infrastructures.
Results and Benefits
- Enabling new digital access channels for citizens and business
- Optimized ROI and service levels for enterprise and business applications
- Processing 1.2 million transactions per year valued at over USD 400 million
- Reduced cost and improved speed of service delivery via public cloud
- Mitigated risk via security, privacy and compliance safeguards