Business challenge

Grow market share while seeking to enter new markets and new segments.

Solution

Unisys provides Intelligent Workplace Services, including Unisys Next-Generation Service Desk (level 1 and level 2), Unisys Frontline Support Services (dedicated campus support via tech cafés, dispatch and depot services), user account management, asset management, configuration management and service management for 100,000 users across 100+ countries in 27 languages; other solutions include automated problem resolution via intelligent virtual agents, self-help tools, proactive diagnostics and repairs.

Results and benefits

• Enabled an excellent user experience by providing secure, fast and innovative support services via chat, phone or walking up to the tech café
• Enhanced employee productivity by reducing the number of incidents globally
• Achieved the ability to meet savings targets by reducing service delivery costs