Global Consumer Goods Company
Enhancing well-being for communities sustainably
The Business Challenge
Grow market share while seeking to enter new markets and new segments.
Unisys Digital Workplace Services, including service desk (level 1 and level 2), field engineering services (dedicated campus support via Tech Cafés, dispatch and depot services), user account management, asset management, configuration management and services management for 100,000 users across 100+ countries in 27 languages; additional services included automated problem resolution via intelligent virtual agents, self-help tools, proactive diagnostics and repairs.
Results and Benefits
- Enabled a great user experience by providing secure, fast and innovative support services via chat, phone or walking up to the Tech Café
- Enhanced employee productivity by reducing the number of incidents globally
- Achieved the ability to meet savings targets by reducing service delivery costs