Delivering greater purchasing power
The Business Challenge
Increase availability, quality and speed of existing Unisys Enterprise Content Management (ECM) services, as well as implement greater security, flexibility and agile development capabilities; the system usage has doubled over the last 3 years and there has been increased industry regulation.
Unisys ECM was migrated seamlessly to a new, scalable, virtualized architecture, and Unisys Stealth® was deployed to provide industry-leading levels of security. Stealth establishes secure "micro-segments" within the enterprise where only authorized users can access information. Delivery from low-cost centers as well as innovative financial solutions reduces fees for the service, and a pricing model tied to usage allows the client to only pay for additional performance.
Results and Benefits
- Improved service to customers, by supporting 10,000 service agents, importing 6 million card holder documents per month, and storing 1+ billion images
- Protected confidential consumer data, and ultimately the client's brand and reputation, from malicious security threats
- Enhanced operational measures of the service, including 99.9% system availability, and performance to allow card holders to work on documents with service agents in real-time
- Improved speed to market for new consumer products via agile development methods and a scalable infrastructure