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Clients Delivering a Positive Omni Channel Banking Experience

Delivering a positive omni-channel banking experience

The Business Challenge

Enhance retail delivery services to customers, provide seamless transition for customers acquired as part of M&A activity, and reduce associated costs.

The Solution

Unisys Application Services, including Transaction Manager to provide consistent transactions across retail delivery channels: branches (teller and commercial platform), contact centers, internet banking and ATMs.

Results and Benefits

  • Deployed new services quickly across multiple delivery channels, resulting in improved customer satisfaction
  • Enabled seamless transition for new customers
  • Saved costs associated with recruiting efforts to hire specialized resources
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