Delivering a positive omni-channel banking experience
The Business Challenge
Enhance retail delivery services to customers, provide seamless transition for customers acquired as part of M&A activity, and reduce associated costs.
Unisys Application Services, including Transaction Manager to provide consistent transactions across retail delivery channels: branches (teller and commercial platform), contact centers, internet banking and ATMs.
Results and Benefits
- Deployed new services quickly across multiple delivery channels, resulting in improved customer satisfaction
- Enabled seamless transition for new customers
- Saved costs associated with recruiting efforts to hire specialized resources