The Business Challenge
Provide reliable, cost effective services across 5 operating companies within the holding group to include telecom, multimedia and IT services including command and control for South African government.
Unisys Service Management replaced various incumbent ITSM solutions with a modernized, standardized approach and delivery of new services to 47 business units and customers as a private cloud service; provided an extensive catalogue of pre-built modules, persona-based service request and catalogue management, a discovery module to automatically map service components and dependencies to business processes; implemented a comprehensive Service Asset and Configuration Management Service and an integration engine with a library of pre-built software connectors for simplified addition of new technologies.
Results and Benefits
- Saved the investment cost of 2 years time and gained efficiencies 2 years sooner than if this had been done in-house
- Increased revenue through broadened offerings available to external clients
- Reduced cost associated with multiple licenses, maintenance and disparate service desks
- Gained the flexibility to add new services quickly and easily to keep pace with continually evolving business requirements