Unisys Clients - Leading Latin American Airlines


Connecting the world to Latin America

The Business Challenge

Become the world’s preferred Latin American airline through exceptional passenger experience.

The Solution

Unisys Digital Workplace Services and Cloud & Infrastructure Services, including 24/7 service desk in Spanish, English and Portuguese via chat, ServiceNow® portal and phone (15,000+ contacts/month), field engineering services across 29 countries (1,500+ tickets/month), system center configuration manager (SCCM) asset administration, end point software and patch distribution.

Results and Benefits

  • Improved travel experience through consistent and personalized customer service
  • Achieved high employee satisfaction levels by modernizing support
  • Reduced support costs by simplifying management of IT resources​

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We are set on transforming our customers’ experiences. Unisys is fundamentally making our employees’ lives easier so that their focus is on the customer. They have helped us take that quantum leap where technology is not the main focus, but where it gives our customers greater benefits.”​​

Senior VP, Digital & Tech