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Fire and Emergency New Zealand

Providing enhanced citizen safety via a 100% available alarm monitoring system

Business challenge

React to first-responder rescue emergencies as quickly as possible by ensuring the availability of the central life-critical message handling system while reducing costs.


Unisys developed and implemented an IP-based signal transport system message handling system deployed across a distributed operations environment; other solutions include system testing, staff training and workshops, 24/7 support, and maintenance of application software and hardware platforms.

Results and benefits

  • Improved fire alarm response standards with the ability to manage ~40,000 message transactions per day in real-time
  • Managed huge spikes in fire-related and alarm error messages with no loss of performance, as evidenced during the Christchurch 6.3 magnitude earthquake of 2011
  • Achieved the ability to prioritize multiple events better, improve understanding of emergencies and check discrepancies with local and regional information via regional polling reports
  • Forced commercial alarm providers to meet stringent government-mandated standards to minimize ad hoc alarm alerts
  • Reduced maintenance costs with maximum system availability and resiliency