Whether yours is a communications, life sciences, healthcare, retail, or travel and transportation enterprise, everyone in the commercial industry is facing similar, formidable business challenges.
With Unisys, you’ll have all the solutions and services you need to tackle your most complex business and IT problems, and achieve full digital transformation.
The pressures institutions like yours face are constantly evolving—and getting ahead of them is a real challenge.
Your employees and customers covet new technologies, like digital, mobile, and social. Fintechs and other non-traditional competitors are entering the market in force. And you’re juggling increased expectations, capitalization requirements, regulations, and cyber threats.
With Unisys, you’ll simplify and automate operations, so you can drive sustainable growth and differentiation while delivering an enhanced customer experience.
Transformation in government services is underway now unlike anything in the past decade. The ultimate goal? To promote a safer, more secure world and enhance citizens' lives.
Through a combination of user-centered processes, robust services, and innovative solutions, Unisys helps governments transform digitally with security built in at every step.
Data is the linchpin in your ability to make in-the-moment competitive decisions, increase efficiency, and identify new market and customer opportunities. But, if you’re like most companies, 80% of your data is unstructured and file-based, and cannot be analyzed with traditional relational database tools.
With Unisys, you can marry subject matter experts with data scientists, and use machine learning to run real-time predictive algorithms to be more competitive in the marketplace while generating more revenue per customer at a lower cost.
The InteliServe™ platform is powered by automation and artificial intelligence (AI), advanced analytics, machine learning, robotic process automation (RPA), workforce optimization and can integrate with Unisys biometric authentication. Originally launched as a managed service desk offering, the InteliServe™ application has now expanded to all services including field services and smart workspaces. The platform can also extend into business operations such as human resources, finance and legal.
Reduce the number of vendors/suppliers from thousands to a few strategic partners.
Provide global field support, including installations and break/fix, to enterprise clients.
Achieve a consistent AV (Audio Visual) experience for all meetings outside the
Unisys Digital Workplace Services with 24/7 support in 7 languages, including
service desk, deskside support, application support, product line 2 support, identity
management, global incident management and global project management; supports
~155,000 end users across 104 locations (totaling ~80,000 contacts per month).
Unisys established a robust IT governance model, developed a roadmap to deliver
continuous improvement/innovation, developed support through social media and
video chat, implemented a global “white glove” kiosk support for walk-up customers,
and deployed Advanced Data Analytics focused on measuring the influence of ticket
volumes and behavior patterns in the network.
Because of the exceptional support
Unisys provides to our internal users, the
associated business leader recommended
we ask Unisys to provide global support for
our clients. We expect this to strengthen
our ability to sell devices, knowing they will
be supported around the world.”
Leader of User Experience Services